Frequently Asked Questions
I've forgotten/lost my password. How do I recover it?
Follow the instructions in the Recover My Password section.
I can't log in using my username and password. What's wrong?
For security reasons, you will be locked out of your account if an incorrect username and/or password is entered three times.
I receive a Java error when I attempt to log in. What's wrong?
requires a Java-enabled internet browser (Recommended: Internet Explorer 7 or higher, Firefox 3.0 or higher)
How many attachments can I include with a message?
You can send a maximum of five (5) attachments with messages.
I've deleted a message. Can I recover it?
No. When you delete a message, the message is permanently deleted.